Cherokee County Web Portal

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Development Service
Center

Cherokee County
1130 Bluffs Parkway
Canton, GA 30114

P. (770) 721-7810
E. dsc@cherokeega.com
www.cherokeega.com

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FAQ

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Hours:
M, W, TH, F
8am - 5pm

Tuesday
8am - 4:30pm


Hello and Welcome to CityView portal, your ultimate source of information! You are looking for some help on using our portal. We hope to answer your questions here in a friendly way. If you cannot find your answer, give us a call or email us. The numbers are on the left.


I registered but didn't receive my registration email. Now what do I do?

There are a couple of things to check:
  1. First, give it a couple more minutes. Sometimes emails can be delayed for reasons out of our control. You should receive your email within 15 minutes of registering.
  2. Did you spell your email address correctly? Some days aren't good typing days. We get that. Computers are picky about spelling, more than Ms. Henley from 2nd grade!
  3. Next, check your junk folders. We think our emails are important and awesome. However, sometimes they end up in places we didn't intend.
  4. If the two suggestions above didn't help, then give us a call. We will just need your email address and we can activate your account on our side. We'll get you back to work in the best county in Georgia.
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How do I request an inspection on my permitted work?

Requesting an inspection isn't hard but we've created a document for it with pictures and everything! top

How do I edit the private comments after I requested an inspection?

When you request an inspection, you can enter private comments that only the Inspector can see. These comments can be gate codes, locations of keys, phone numbers and email addresses. We consider this very sensitive information and we keep it private and off of our web site. Due to this sensitivity to the private information, we don't allow for editing of these comments.

If you need to let the inspector something in addition to what you entered, please give your inspector an email or a phone call. Preferably an email. If you search for your permit, or pull it up from under your "My Items" section, you can see both the email address and phone number, assuming you're logged in. Make sure to reach out to them before 7am on the morning of your inspection. Our inspectors are very hard working and they head out early in the day!

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How do I resubmit my corrected plans?

Resubmitting a document can be a bit tricky. We're not going to lie to you. It's all about matching the new versions of the files with the previous versions. Don't dispair. Here's how to do it: top

How do I upload documents (Engineer letters, affidavits, etc.) and images?

Do you have supporting documentation on one of your plans or permits? Here's how to provide that information to us: top

I need a form and/or a document. Where do I find those?

You want forms? You want documents? We've got forms and documents! Click below. If you don't find what you are needing, let us know by contacting us via email or phone. top





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